Report cards and follow-up calls.
We deliver quality control feedback cards after every interaction with our clients. We ask them to fill out the cards and tell us what went well and where we might improve. In addition to the cards we do a telephone follow-up call after every service in order to answer any questions and make sure that the service went according to expectations. By using these quality assurance methods we intend to provide the highest level of service possible.

Below are some sample service cards we received: